Shipping Policy

1. Order Processing

Orders are processed within 1–2 business days after successful payment confirmation. Processing may take longer during high-volume periods or sales.

2. Shipping Time & Delivery

• Standard Shipping: 4–7 business days
• Express Shipping: 1–3 business days
• Shipping timelines may vary based on your location and courier availability.

3. Shipping Charges

Shipping costs are calculated at checkout based on your location and selected delivery method. We may offer free shipping on orders above a certain value, which will be indicated at checkout.

4. Tracking Information

Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track the status of your delivery in real time.

5. Delays & Exceptions

While we strive to meet our delivery timelines, delays may occur due to unforeseen factors like weather conditions, courier issues, or public holidays. We appreciate your patience during such times.

6. Undeliverable Packages

If a package is returned to us due to incorrect address, refusal, or failed delivery attempts, we will contact you to arrange re-shipment (additional charges may apply).

7. Questions or Support

If you have questions about your shipment, please contact us at support@primates.co.in.